Re: Puzzled by my new contract

Whitemonk · ‎06-04-2022

I recently upgraded my BB and got the "Change now complete" email today. I thought I'd log in and check the status of play. The launch screen consists of three boxes - the top two look okay - but the bottom one doesn't look right at all. I hope the attached screenshot shows why I'm puzzled.New Contract?

adamwalker · ‎07-04-2022

Hi @Whitemonk, sorry for the obviously confusing info there, that's definitely not right! I'll get that flagged up to the right people Could you get back to me on a private message with your username please so I can check your account and make sure everything looks right on our side of the system?

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Adam Walker
Plusnet Help Team

Whitemonk · ‎07-04-2022

Thanks for getting back - PM sent.

Townman · ‎09-04-2022

@adamwalker

Is this related to the generic issue with displaying account details (looks different / wrong on different browsers or environments) or is this incident account specific?

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adamwalker · ‎09-04-2022

Hi Townman, it's neither as it's a general issue with displaying contract information. There's a task open with details of a fix as part of some broader improvements to the member centre, the reference for that is MC-1877.

If this post resolved your issue please click the 'This fixed my problem' button

Adam Walker
Plusnet Help Team