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Prorata Adjustment

Terranova667
Aspiring Pro
Posts: 1,223
Thanks: 51
Fixes: 2
Registered: 19-02-2014

Prorata Adjustment

Hi have just received a email in regards to my impending bill and have seen that the price has risen on the Broadband side of things, It used to be £12.50 pm  ( £19.00 with a £7.50 discount)  which was an offer on signing up.
in the impending bill I see a prorata Adjustment for £5.83 instead, making the bill for Broadband £14.16
I'm guessing the £12.50 offer has expired which is fine,  what i wish to know is what the prorata adjustment applied is all about, is this a one off something that is added once in a blue moon or a fixed thing now,  basically how much is the broadband side of the bill from now on going to be, thanks for any help.   
5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Prorata Adjustment

It's a bit confusing due to the timescales involved but from working this out it's the pro-rata amount from the different activation dates between your broadband and phone. As there was already a special offer discount applied this has been added straight after these expired.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Terranova667
Aspiring Pro
Posts: 1,223
Thanks: 51
Fixes: 2
Registered: 19-02-2014

Re: Prorata Adjustment

So is this a one off or a recurring discount i'm unsure how much the bill is going to be from now on
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Prorata Adjustment

It's a one-off. You're correct in the observation on your first post that the discount has finished, so the bill will increase from next month by the amount of the discount.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
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davidj66
Rising Star
Posts: 596
Thanks: 29
Fixes: 1
Registered: 04-09-2008

Re: Prorata Adjustment

...time to call the Customer Options team methinks! Wink
Terranova667
Aspiring Pro
Posts: 1,223
Thanks: 51
Fixes: 2
Registered: 19-02-2014

Re: Prorata Adjustment

Thanks for that Chris  Smiley