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Proposed price increase email

mssavvy
Grafter
Posts: 34
Thanks: 3
Registered: ‎28-08-2010

Proposed price increase email

I've checked with ofcom - if you are mid contract and a price increase is incurred you are within your legal right to leave. I shall be re-assessing mine...

3 REPLIES 3
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Proposed price increase email

Moderators Note.
Moved from chit chat to account / billing
Customer / Moderator
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Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 19,824
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Registered: ‎21-04-2017

Re: Proposed price increase email

Hi there.

That's correct. If you notify us within 30 days of receiving the price refresh comms, we'll waive any early termination fees from your contract. It's worth noting that a cessation fee of £30 may still apply depending on how the line is taken over.

More info can be found over here: https://www.plus.net/help/my-account/charges-for-removing-broadband/

With that said, if you would like to discuss a new deal with us I'd recommend getting in touch with our Customer Options Team by calling them on 0800 013 2632. At the moment there's absolutely no call queue and they're here until 8pm.

I hope this helps.

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 Anoush Mortazavi
 Plusnet Help Team
newagetraveller
Pro
Posts: 588
Thanks: 114
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Registered: ‎03-08-2012

Re: Proposed price increase email

They didn't appear too keen on any retention offer, when I phoned.

That was in spite of or because of me explaining why. Possibly a lost cause.Grin