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Promotional rate halved this month

Buzzlockie
Newbie
Posts: 4
Registered: ‎20-04-2020

Promotional rate halved this month

Just checked my bill for this month and noticed my promotional rate has halved? Checked my emails for notification of this change and I haven't received any correspondence from Plusnet.

Whilst I appreciate the amount is only£4.50 / month (was £8.99 now £4.50) the promotional rate was awarded as a loyal customer. In these present times, there are plenty of good broadband deals to be had.

Please could you inform me why the change has happened?

 

 

2 REPLIES 2
tinytaco
Plusnet Help Team
Plusnet Help Team
Posts: 457
Thanks: 63
Fixes: 29
Registered: ‎30-03-2020

Re: Promotional rate halved this month

Hi there @Buzzlockie it has nothing to do with your contract, it is a billing issue which I have sorted for you here. Smiley

 Noor
 Plusnet Help Team
Buzzlockie
Newbie
Posts: 4
Registered: ‎20-04-2020

Re: Promotional rate halved this month

Many thanks for sorting so quickly. 👍