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Promotional discount on bill not the same amount as unlimited fibre cost

FIXED
Space-1999
Hooked
Posts: 7
Registered: ‎24-11-2022

Promotional discount on bill not the same amount as unlimited fibre cost

Hello,

I had a problem last year where the discount on my Plusnet bill was less than the cost of the unlimited fibre per month. This was rectified via the community and a Plusnet employee. Looking at my latest bill I can see that the promotional discount is £20.77 but the unlimited fibre cost is £21.23. Can anyone explain why this might be or is this an error in Plusnet’s billing. 
Thanks in advance 

10 REPLIES 10
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: Promotional discount on bill not the same amount as unlimited fibre cost

Hi @Space-1999 the discount that gets added to accounts doesn't always cover the full broadband package. The new deals and discounts change all the time, this isn't an error. You're getting the price you agreed on the contract.

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Space-1999
Hooked
Posts: 7
Registered: ‎24-11-2022

Re: Promotional discount on bill not the same amount as unlimited fibre cost

Hello,

Thanks for your reply.

This problem looks like the same as I had last year and the bill had to be amended. I have also had cause in the last couple of months to contact Plusnet as the broadband discount on one bill wasn’t applied to my bill at all and I therefore had to pay the bill first and the get credited back the broadband discount which was over £21. So this is why I think the billing is incorrect. Also why is the promotional discount 97.83% of the cost of the broadband?.

ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: Promotional discount on bill not the same amount as unlimited fibre cost

@Space-1999 I can confirm your bills are the correct amount as what was agreed on in the contract. The discounts have been applied to your account which means you won't have the same issue as you had previously. 

The discount for the broadband can be any %, it all depends on what offers are on at the time you sign up. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team
Space-1999
Hooked
Posts: 7
Registered: ‎24-11-2022

Re: Promotional discount on bill not the same amount as unlimited fibre cost

Hello,

Thanks for your reply

You can see why I’m somewhat dubious of the billing as I had this problem last year.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,958
Thanks: 438
Fixes: 99
Registered: ‎22-01-2018

Re: Promotional discount on bill not the same amount as unlimited fibre cost

I completely get your confusion @Space-1999, so I have provided a fuller break down here. Does this make more sense? 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Space-1999
Hooked
Posts: 7
Registered: ‎24-11-2022

Re: Promotional discount on bill not the same amount as unlimited fibre cost

Hello
My bill dated 24/6/23 shows as follows
Line Rental £26.53
Unlimited UK and Mobile £11.76
Voicemail £0.00
Caller display £0.00
Unlimited Fibre £21.23
Promotional Discount -£20.77
My Referral -£1.25
So unfortunately your explanation didn't make it any clearer.
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,958
Thanks: 438
Fixes: 99
Registered: ‎22-01-2018

Re: Promotional discount on bill not the same amount as unlimited fibre cost

Fix

Based on the figures you have provided if you add £26.53+ £11.76+£21.23 this gives you £59.52 with no discounts. 

 

If you then take off the promotional discount is this still incorrect?  Ignoring the referral discount at the moment that is. 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Space-1999
Hooked
Posts: 7
Registered: ‎24-11-2022

Re: Promotional discount on bill not the same amount as unlimited fibre cost

Hello
That is a clearer explanation
Thanks
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,958
Thanks: 438
Fixes: 99
Registered: ‎22-01-2018

Re: Promotional discount on bill not the same amount as unlimited fibre cost

Awe no worries, is there anything else I can help with? 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Space-1999
Hooked
Posts: 7
Registered: ‎24-11-2022

Re: Promotional discount on bill not the same amount as unlimited fibre cost

Everything is fine now
Thanks for your help