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Promised refund; how long?

Seasoned Pro
Posts: 1,663
Thanks: 168
Fixes: 14
Registered: ‎02-08-2007

Promised refund; how long?

Following a Chat Session (on 10th) re my initial phone bill, was promised a refund of £8.82

Will this be off my next bill or a refund to my BankHuh

Plusnet Help Team
Plusnet Help Team
Posts: 4,522
Thanks: 1,033
Fixes: 205
Registered: ‎25-03-2015

Re: Promised refund; how long?


Unfortunately we had to wait for the direct debit payment to clear before we could issue the refund against it.

It has now cleared and I've issued the refund for you, it'll be paid back in to the account it was taken from and should appear in the account within the next 10 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team