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Promised a credit - still waiting

Chris77
Newbie
Posts: 7
Registered: 18-03-2017

Promised a credit - still waiting

We have had an awful lot of problems with receiving our broadband service recently.  Computers, laptops very slow, stopping altogether etc etc .  We have spoken so many times to Plusnet and we were told that we would get a credit on our next bill which we have just received and surprise surprise no credit.  Absolutely fed up of waiting 20 minutes plus to speak to somebody about this - any other way to contact and make sure something gets done.  Thanks for any help

10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Promised a credit - still waiting

Sorry to hear that.

I've credited your account for the duration of the fault

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Chris77
Newbie
Posts: 7
Registered: 18-03-2017

Re: Promised a credit - still waiting

Thank you

Chris77
Newbie
Posts: 7
Registered: 18-03-2017

Re: Promised a credit - still waiting

Hi Matthew

 

Just checked my bill online and it hasn't changed as yet.  How long will this take please?

Chris77
Newbie
Posts: 7
Registered: 18-03-2017

Re: Promised a credit - still waiting

sorry pressed th wrong button not accepted as fixed yet

RealAleMadrid
All Star
Posts: 821
Thanks: 325
Fixes: 15
Registered: 07-07-2009

Re: Promised a credit - still waiting

PlusNet usually state 5 to 10 working days for a credit to be received. Their billing system leaves a lot to be desired, but a new system is coming soon, they have been saying that for years!

Chris77
Newbie
Posts: 7
Registered: 18-03-2017

Re: Promised a credit - still waiting

Thanks for letting me know.  Plusnet really do need to up things bad service, help and looking at all the messages on here nobody seems to have a good word for them

Chris77
Newbie
Posts: 7
Registered: 18-03-2017

Re: Promised a credit - still waiting

Why do people stay with them?  I am looking to leave when our contract finishes. No confidence with Plusnet at the moment.  It has cost us quite a bit of money getting out people to check our lap tops, computers because Plusnet said it was not their fault - it was each time these specialists told us our lap tops etc were fine nothing wrong with them. Come on Plusnet you need to be at least 100% better than you are. 

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Promised a credit - still waiting

Just to confirm you'll receive your refund within the next 5 to 10 working days depending on the processing time of your bank or building society. Thanks for your patience.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Chris77
Newbie
Posts: 7
Registered: 18-03-2017

Re: Promised a credit - still waiting

Thank you

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Promised a credit - still waiting

No problems, please feel free to let us know if you have any further questions or issues.
From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff