Promised a credit - still waiting
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Promised a credit - still waiting
18-03-2017 10:48 PM
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We have had an awful lot of problems with receiving our broadband service recently. Computers, laptops very slow, stopping altogether etc etc . We have spoken so many times to Plusnet and we were told that we would get a credit on our next bill which we have just received and surprise surprise no credit. Absolutely fed up of waiting 20 minutes plus to speak to somebody about this - any other way to contact and make sure something gets done. Thanks for any help
Re: Promised a credit - still waiting
20-03-2017 12:07 PM
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Re: Promised a credit - still waiting
20-03-2017 3:26 PM
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Thank you
Re: Promised a credit - still waiting
20-03-2017 3:33 PM
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Hi Matthew
Just checked my bill online and it hasn't changed as yet. How long will this take please?
Re: Promised a credit - still waiting
20-03-2017 8:41 PM
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sorry pressed th wrong button not accepted as fixed yet
Re: Promised a credit - still waiting
21-03-2017 10:00 AM
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PlusNet usually state 5 to 10 working days for a credit to be received. Their billing system leaves a lot to be desired, but a new system is coming soon, they have been saying that for years!
Re: Promised a credit - still waiting
21-03-2017 10:36 AM
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Thanks for letting me know. Plusnet really do need to up things bad service, help and looking at all the messages on here nobody seems to have a good word for them
Re: Promised a credit - still waiting
21-03-2017 10:40 AM
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Why do people stay with them? I am looking to leave when our contract finishes. No confidence with Plusnet at the moment. It has cost us quite a bit of money getting out people to check our lap tops, computers because Plusnet said it was not their fault - it was each time these specialists told us our lap tops etc were fine nothing wrong with them. Come on Plusnet you need to be at least 100% better than you are.
Re: Promised a credit - still waiting
22-03-2017 8:25 AM
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Just to confirm you'll receive your refund within the next 5 to 10 working days depending on the processing time of your bank or building society. Thanks for your patience.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Promised a credit - still waiting
22-03-2017 10:55 AM
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Thank you
Re: Promised a credit - still waiting
25-03-2017 8:50 PM
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If this post resolved your issue, please click the 'This fixed my problem' button
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