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Product change in progress???

Chrish1
Newbie
Posts: 3
Thanks: 1
Registered: 2 weeks ago

Product change in progress???

Can anyone explain why I’m seeing the message shown on the attached piccie? 

Although I’ve clicked through a few pages seeing what the latest deals are, I have definitely not signed up for a ‘product change’. Nor have I had any emails to confirm that I’m either coming to the end of my contract, or thanking me for changing/upgrading etc. 

I’ve had a good look around the ‘My Account’ & billing etc sections etc, but still remain clueless as to why I’m seeing the ‘product change in progress’ error message.

Thought I’d turn to the forums, before ringing the contact centre (plus its a Sunday). 

Many thanks in anticipation

Chris

6 REPLIES 6
briston
Rising Star
Posts: 95
Thanks: 14
Registered: ‎21-06-2007

Re: Product change in progress???

Just got that on my login.
Chrish1
Newbie
Posts: 3
Thanks: 1
Registered: 2 weeks ago

Re: Product change in progress???

Might be an issue at their end, and not something we’ve done then. 

Plusnet Help Team
Plusnet Help Team
Posts: 13,878
Thanks: 4,298
Fixes: 690
Registered: ‎21-04-2017

Re: Product change in progress???

Hi Chris, thanks for getting in touch via our community forums.

I'm sorry to see there's a product change in progress banner in your account.

I've been looking into this for you and I've added a reply onto a support ticket https://www.plus.net/wizard/?p=view_question&id=193943171 with the reason behind that and the steps I've taken to resolve this.

Hope this helps.

 

[edit]

Hi @briston 

Unfortunately that's because your contract is stuck as pending in the billing engine, from looking at this thread Here I believe we're monitoring this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
briston
Rising Star
Posts: 95
Thanks: 14
Registered: ‎21-06-2007

Re: Product change in progress???

I am also monitoring this closely and carefully noting every single word. Sorry to be pedantic.
Unfortunately that's because your contract is stuck as pending in the billing engine

Looking at other posts the system is a mess. Looks like you set a price and then discount right left and centre. It's worse than trying to purchase a train ticket negotiating discount cards, corn flake packet tops, day of week and is the moon full.
It would be interesting to see what others pay for service.
Chrish1
Newbie
Posts: 3
Thanks: 1
Registered: 2 weeks ago

Re: Product change in progress???

Thats brilliant Gandalf. Thanks for your help (and speedy reply), much appreciated.

Plusnet Help Team
Plusnet Help Team
Posts: 13,878
Thanks: 4,298
Fixes: 690
Registered: ‎21-04-2017

Re: Product change in progress???

No problem Chris, let me know if you need any further help Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team