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Product change in progress

Posts: 1
Registered: Friday

Product change in progress

When logging into my account I'm receiving the message:


"An error has occurred

You can't change your products for the moment, you already have a product change in progress."


This is preventing me from potentially upgrading as price has gone up, guessing my fixed price has now lapsed.


Appreciate any help.

Plusnet Help Team
Plusnet Help Team
Posts: 14,860
Thanks: 395
Fixes: 112
Registered: ‎27-04-2007

Re: Product change in progress

Hi there, 


It looks like you've already requested a fixed price contract with us, however due to a known issue that's stuck in a pending state at the moment. That's something we're working to fix at present and will be honoured as soon as we've got that sorted out. 


Sorry for an inconvenience in the meantime

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team