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Product change in progress???

Chrish1
Newbie
Posts: 3
Thanks: 1
Registered: ‎08-09-2019

Product change in progress???

Can anyone explain why I’m seeing the message shown on the attached piccie? 

Although I’ve clicked through a few pages seeing what the latest deals are, I have definitely not signed up for a ‘product change’. Nor have I had any emails to confirm that I’m either coming to the end of my contract, or thanking me for changing/upgrading etc. 

I’ve had a good look around the ‘My Account’ & billing etc sections etc, but still remain clueless as to why I’m seeing the ‘product change in progress’ error message.

Thought I’d turn to the forums, before ringing the contact centre (plus its a Sunday). 

Many thanks in anticipation

Chris

12 REPLIES 12
briston
Rising Star
Posts: 96
Thanks: 15
Registered: ‎21-06-2007

Re: Product change in progress???

Just got that on my login.
Chrish1
Newbie
Posts: 3
Thanks: 1
Registered: ‎08-09-2019

Re: Product change in progress???

Might be an issue at their end, and not something we’ve done then. 

Plusnet Help Team
Plusnet Help Team
Posts: 15,169
Thanks: 4,701
Fixes: 782
Registered: ‎21-04-2017

Re: Product change in progress???

Hi Chris, thanks for getting in touch via our community forums.

I'm sorry to see there's a product change in progress banner in your account.

I've been looking into this for you and I've added a reply onto a support ticket https://www.plus.net/wizard/?p=view_question&id=193943171 with the reason behind that and the steps I've taken to resolve this.

Hope this helps.

 

[edit]

Hi @briston 

Unfortunately that's because your contract is stuck as pending in the billing engine, from looking at this thread Here I believe we're monitoring this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
briston
Rising Star
Posts: 96
Thanks: 15
Registered: ‎21-06-2007

Re: Product change in progress???

I am also monitoring this closely and carefully noting every single word. Sorry to be pedantic.
Unfortunately that's because your contract is stuck as pending in the billing engine

Looking at other posts the system is a mess. Looks like you set a price and then discount right left and centre. It's worse than trying to purchase a train ticket negotiating discount cards, corn flake packet tops, day of week and is the moon full.
It would be interesting to see what others pay for service.
Chrish1
Newbie
Posts: 3
Thanks: 1
Registered: ‎08-09-2019

Re: Product change in progress???

Thats brilliant Gandalf. Thanks for your help (and speedy reply), much appreciated.

Plusnet Help Team
Plusnet Help Team
Posts: 15,169
Thanks: 4,701
Fixes: 782
Registered: ‎21-04-2017

Re: Product change in progress???

No problem Chris, let me know if you need any further help Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
toneweb
Newbie
Posts: 3
Thanks: 1
Registered: ‎31-07-2018

Re: Product change in progress???

Hi Gandalf,

I have exaxtly the same message on my account when logging in. When I look into my account summary,it appears the system thinks there is a delivery still pending on my set top box and Router? These were delivered in 2018!! 

I havent made any other changes apart from ordering BT sport package a year or so back, and which is working ok.

Can you look into this please.

 

Plusnet Help Team
Plusnet Help Team
Posts: 783
Thanks: 103
Fixes: 43
Registered: ‎23-01-2018

Re: Product change in progress???

Hi @toneweb

 

Can you please confirm if this is causing any issue with your service? 

 

Kind Regards 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
toneweb
Newbie
Posts: 3
Thanks: 1
Registered: ‎31-07-2018

Re: Product change in progress???

Hi OllieC

Thanks for reply.

To answer question: yes the message seems to have the effect of greying out the options to review the broadband and calls feature on the Offers and Upgrades tab, as per screen shot attached.

Otherwise the service is working ( well most of the time!) 

 

Regards

tonewebplusnet snip2  2019-11-28 153539.jpg

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 519
Thanks: 77
Fixes: 32
Registered: ‎25-02-2019

Re: Product change in progress???

Hi @toneweb,

 

It looks like the voicemail feature was stuck in our system but it should be fixed now. Please try and see if it has now made a difference.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
Highlighted
toneweb
Newbie
Posts: 3
Thanks: 1
Registered: ‎31-07-2018

Re: Product change in progress???

Hi @Beyhive ,

Thanks very much for looking into this. Logged in today and sure enough, the annoying message has indeed been banished and I can now review my account ok.

Thanks for sorting it out.

Regards

toneweb

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,095
Thanks: 181
Fixes: 37
Registered: ‎07-12-2017

Re: Product change in progress???

Hi @toneweb, thanks for the update, I'm glad the issue is now resolved.

 

Please do get back to us if you have any further queries.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team