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Product Upgrade

BenG
Grafter
Posts: 202
Registered: 22-08-2007

Product Upgrade

Hi I been with plus net now for maybe 6 years maybe more
I really like plus net the best ISP I ever been with.and I pay direct debit £14.99 a month
I was looking on the site before I went to bed at the packages and I seen one "Unlimited Broadband" for £9.99
At the moment I think I am on a boardband plus package it been so long and I think my useage is 4GB a month well that what it used to be years ago
anyway I liked the look of the Unlimited Broadband and was maybe thinking of swaping cos I do use it a lot and play a few games
How whould I go about this I am not very good with all the technical stuff and more than likey end up paying for twice Smiley
also whould I also have to pay the "£25 one-off activation fee required"
Any help be helpfull thanks.
Sorry about my bad spelling
10 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Product Upgrade

Go to https://portal.plus.net/my.html?action=myconnection and click on Product Change in the top menu
You don't need to get a new router unless you want one
There is no charge for the change
BenG
Grafter
Posts: 202
Registered: 22-08-2007

Re: Product Upgrade

Hi thanks for the reply Oldjim so I just goto that link and select the product I want, will that then replace my old one, I only ask cos I am usure about setting up and don't want to make a mistake and end up paying for two products.
Superuser
Superuser
Posts: 6,471
Thanks: 590
Fixes: 49
Registered: 30-07-2007

Re: Product Upgrade

Quote
will that then replace my old one
Yes, but the change won't actually happen until your next billing date.
Plusnet Help Team
Plusnet Help Team
Posts: 13,251
Thanks: 196
Fixes: 62
Registered: 27-04-2007

Re: Product Upgrade

Hi there,
The chaps here have already answered your questions but let me know if you need any help with the account change.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
BenG
Grafter
Posts: 202
Registered: 22-08-2007

Re: Product Upgrade

Thanks Adam_Walker any help will be wonderfull as I get nervous when trying to setup up things always think I do something wrong.
anyway Thanks for the comments from other guys
BenG
Grafter
Posts: 202
Registered: 22-08-2007

Re: Product Upgrade

Thanks guys for the help I did change my account just hope I done it right.
Superuser
Superuser
Posts: 9,509
Thanks: 861
Fixes: 53
Registered: 06-04-2007

Re: Product Upgrade

To confirm the change is scheduled properly you can check closed questions at https://www.plus.net/wizard/?p=search (click the Go button to list these for the last 7 days). You should find you have a closed service notice dated today that will say something like
Service Notification
3:51pm, Thursday 3 Jan 2013
Broadband product change scheduled successfully
From: Extra
To: Plusnet Unlimited (Contracted)
This change will take place on the next billing date, 2013-01-XX 00:00:00
David
BenG
Grafter
Posts: 202
Registered: 22-08-2007

Re: Product Upgrade

Thanks spraxyt I seen it in the closed questions in the link you gave.
Thanks for all the help guys.
Plusnet Help Team
Plusnet Help Team
Posts: 13,251
Thanks: 196
Fixes: 62
Registered: 27-04-2007

Re: Product Upgrade

@BenG
I've just checked the upgrade you requested. All looks fine and scheduled for your next billing date (17th).
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
BenG
Grafter
Posts: 202
Registered: 22-08-2007

Re: Product Upgrade

Thanks Adam for that.