Product Changes
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18-06-2018 5:03 AM
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I am at zero months remaining on my contract.
If I go to change product there are no option but to keep my current product
I currently get a discount of £7.98 on my Fibre extra
If I just leave my account unchanged will I keep the fibre extra and the discount?
I don't need to change my product, I'm happy if it remains as it is, so long as the discount remains in place.
Fixed! Go to the fix.
Re: Product Changes
18-06-2018 11:19 AM
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No.
The discount will have been for a time limited period, agreed when you took out the contract.
If you want a discount then you will need to call and select the option "Thinking of leaving"
18-06-2018 2:43 PM
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Hi @superuser, we would recommend contacting our Customer Options on 0800 013 2632, as they are the best people to speak to about this.
Opening Times:
08:00 - 20:00 Monday to Friday
09:00 - 19:00 Saturday
09:00 - 18:00 Sundays
Please let us know if you need any further assistance. –Sammy
Re: Product Changes
20-06-2018 8:04 PM
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All sorted after a phone call
It's a bit of pain that I have to do this in another 12 months
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