Product Changes

[#1]

I am at zero months remaining on my contract.

If I go to change product there are no option but to keep my current product

I currently get a discount of £7.98 on my Fibre extra

If I just leave my account unchanged will I keep the fibre extra and the discount?

I don't need to change my product, I'm happy if it remains as it is, so long as the discount remains in place.

[#2]

No.

The discount will have been for a time limited period, agreed when you took out the contract.

If you want a discount then you will need to call and select the option "Thinking of leaving"

[#3 · Accepted solution]

Hi @superuser, we would recommend contacting our Customer Options on 0800 013 2632, as they are the best people to speak to about this.

Opening Times:

08:00 - 20:00 Monday to Friday

09:00 - 19:00 Saturday

09:00 - 18:00 Sundays

Please let us know if you need any further assistance. –Sammy

[#4]

All sorted after a phone call

It's a bit of pain that I have to do this in another 12 months