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Product Changes

FIXED
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superuser
Grafter
Posts: 74
Thanks: 1
Registered: 10-10-2015

Product Changes

I am at zero months remaining on my contract.

If I go to change product there are no option but to keep my current product

I currently get a discount of £7.98 on my Fibre extra

If I just leave my account unchanged will I keep the fibre extra and the discount?

I don't need to change my product, I'm happy if it remains as it is, so long as the discount remains in place.

3 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,522
Thanks: 671
Fixes: 60
Registered: 21-09-2009

Re: Product Changes

No.

The discount will have been for a time limited period, agreed when you took out the contract.

If you want a discount then you will need to call and select the option "Thinking of leaving"

Plusnet Help Team
Plusnet Help Team
Posts: 252
Thanks: 65
Fixes: 10
Registered: 22-01-2018

Re: Product Changes

Fix

Hi @superuser, we would recommend contacting our Customer Options on 0800 013 2632, as they are the best people to speak to about this.

 

Opening Times:

08:00 - 20:00 Monday to Friday

09:00 - 19:00 Saturday

09:00 - 18:00 Sundays

 

Please let us know if you need any further assistance. –Sammy

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team
superuser
Grafter
Posts: 74
Thanks: 1
Registered: 10-10-2015

Re: Product Changes

All sorted after a phone call

It's a bit of pain that I have to do this in another 12 months