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Process to migrate on Fibre

yorkiepudd
Grafter
Posts: 41
Registered: ‎09-03-2012

Process to migrate on Fibre

Hi
Having trawled through all the info, I'm still not clear on what I need to know.
So, I am on Fibre, and might want to migrate to Sky.
What is the process?
Do I need to request a MAC for this?
Will the cessation charge of £25 apply (I am out of my 18 month contract).
Is there a notice period?
Thanks in advance
2 REPLIES
Superuser
Superuser
Posts: 9,918
Thanks: 1,262
Fixes: 71
Registered: ‎06-04-2007

Re: Process to migrate on Fibre

You need to ring the Residential Customer Options/Cancellations team and ask for a MAC. If you use that to migrate you shouldn't be charged a cancellation fee. The notice period is currently 10 days, but will increase to 14 days on 1st October 2013. I believe the notice period runs from when you request the MAC.
The Cancellations team will check your account and tell you what you will have to pay.
David
yorkiepudd
Grafter
Posts: 41
Registered: ‎09-03-2012

Re: Process to migrate on Fibre

Many thanks.
I wasn't sure if MACs were used on fibre connections or just ADSL.