Problem with referral values.
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Problem with referral values.
16-09-2013 9:52 AM
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Re: Problem with referral values.
16-09-2013 11:39 AM
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I raised a ticket (ID# 74479653) to which I received a reply yesterday in which PN were trying to shift the blame and which IMO was complete bullshit.
I replied myself saying that PN had c0cked up, and to investigate the cause properly, then just admit it and get it fixed.
Now waiting for the next round of ticket tennis.
jim:red Avoidance of Swear Filter removed as per Forum Rule mod:end
Re: Problem with referral values.
18-09-2013 4:57 PM
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Re: Problem with referral values.
18-09-2013 5:17 PM
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Apologies for the delay in replying, we are aware of an issue surrounding certain product types on referrals(Ref: 75835) shown as £0.00.
You'll not lose or miss out on any referrals you're due and I'll update this as soon as it's fixed.
Re: Problem with referral values.
18-09-2013 6:21 PM
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Quote Dear Rob,
Thank you for getting back in touch in a way we can understand.
We are currently experiencing a problem with our referral system, meaning some accounts aren't generating referral tokens. This is apparent on our new packages.
Please accept my apologies for this. In addition I'm sorry if this wasn't picked up in your first message.
We are investigating the issue on problem 75835, and I have added your account to the problem to help our investigation team reach a resolution.
Once the issue has been resolved we will credit the unpaid tokens to your account. We have no estimate to when the issue will be resolved, however if you could be patient we will reimburse the amounts in the future.
We appreciate your understanding.
etc.
Re: Problem with referral values.
18-09-2013 6:57 PM
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I wonder, does that mean we all need to raise tickets to add our accounts to the problem. Maybe the DCT could advise...
Quote We are investigating the issue on problem 75835, and I have added your account to the problem to help our investigation team reach a resolution.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Problem with referral values.
19-09-2013 10:18 AM
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Re: Problem with referral values.
20-09-2013 12:46 PM
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Quote from: chrispurvey H philhguk,
Apologies for the delay in replying, we are aware of an issue surrounding certain product types on referrals(Ref: 75835) shown as £0.00.
You'll not lose or miss out on any referrals you're due and I'll update this as soon as it's fixed.
Thank you for that I was getting a bit fed up of referring people and not getting anything for it.
Re: Problem with referral values.
22-10-2013 11:58 AM
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On a slightly related note; I reported that whenever I log into the member portal, I am redirected to the payment details page (where you enter DD/credit card info etc) at least 6 months ago and was told the backend team were aware but there was no timeline on a fix.. like the referrals thing, it's still not fixed.
This isn't as big a problem as not getting the correct discount, but it does make me wonder how much work this team has assigned to them... presumably they must be super busy if they can't sort something like an incorrect redirect in 6 months... 😕
Re: Problem with referral values.
22-10-2013 12:07 PM
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I'll keep you updated regarding this.
Re: Problem with referral values.
28-10-2013 3:30 PM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Problem with referral values.
28-10-2013 3:36 PM
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Re: Problem with referral values.
28-10-2013 3:47 PM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Problem with referral values.
28-10-2013 4:21 PM
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It has been looked at, however, we have been collecting examples of this issue for our Development Team to see what conditions this issue exists in. We have a number of customers on different (older packages) and it's important for us to build a picture to see how many potential customers this problem is likely affecting.
All we know as it stands, is that it's being worked on by our Development Team and we're hoping this issue gets resolved ASAP.
Re: Problem with referral values.
30-10-2013 7:28 PM
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If you are concerned you may lose out then raise a ticket. I know, I lost out on my next door neighbour when I got her to take her phone and broadband with plus net and to this day Plus net still haven't given me the referrals for that person, so tickets are the way forward.
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