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Pro rata charge

toonspark
Newbie
Posts: 9
Registered: 17-12-2013

Pro rata charge

Hi, looking for some advise. I signed up for phone and broadband on the 28th November and paid a charge of £32.25(line rental and fibre). Now on the 17th December, my activation day, another charge of £19.50 was taken. I though the first payment covered my first month for line rental and fibre and the 17th is now my bill date.
3 REPLIES
toonspark
Newbie
Posts: 9
Registered: 17-12-2013

Re: Pro rata charge

Any help on this please.
Community Gaffer
Community Gaffer
Posts: 4,962
Thanks: 242
Fixes: 4
Registered: 04-04-2007

Re: Pro rata charge

Hi,
Yeah, those pro-rata charges are incorrect.  I've refunded them.
toonspark
Newbie
Posts: 9
Registered: 17-12-2013

Re: Pro rata charge

Thank you