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Pro rata charge
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Pro rata charge
20-12-2013 11:29 PM
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Hi, looking for some advise. I signed up for phone and broadband on the 28th November and paid a charge of £32.25(line rental and fibre). Now on the 17th December, my activation day, another charge of £19.50 was taken. I though the first payment covered my first month for line rental and fibre and the 17th is now my bill date.
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Re: Pro rata charge
26-12-2013 11:22 AM
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Any help on this please.
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Re: Pro rata charge
27-12-2013 10:18 AM
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Hi,
Yeah, those pro-rata charges are incorrect. I've refunded them.
Yeah, those pro-rata charges are incorrect. I've refunded them.
Kelly Dorset
Ex-Broadband Service Manager
Ex-Broadband Service Manager
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Re: Pro rata charge
28-12-2013 6:12 PM
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Thank you
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