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Pro addon free?

paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: ‎05-04-2007

Pro addon free?

Well I know its not, but just thought I'd mention the pro addon was activated on the 22nd April but the £5 doesn't appear on my account transactions. I'm not complaining but I'd hate to read in the papers next week that Plusnet had gone bust because of a £5/month shortfall  Smiley
4 REPLIES
Superuser
Superuser
Posts: 9,915
Thanks: 1,262
Fixes: 71
Registered: ‎06-04-2007

Re: Pro addon free?

Have you passed a billing date since activating the Pro add-on? If not does a pro-rata charge for the rest of the current month show? Don't know if that appears only when billed.
David
paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: ‎05-04-2007

Re: Pro addon free?

I activated the pro on the billing date - same day as my new Plusnet xtra (60Gb) service started. Only the standard charge shows.
Community Gaffer
Community Gaffer
Posts: 13,575
Thanks: 1,252
Fixes: 103
Registered: ‎04-04-2007

Re: Pro addon free?

You activated the add-on after the billing scripts ran. There are two line items that you'll be billed for later this month.
Pro Add On (Pro-Rata payment) charge for April/May £5
Pro Add On charge for May/June £5

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

paulgul
Rising Star
Posts: 605
Fixes: 1
Registered: ‎05-04-2007

Re: Pro addon free?

Ok Bob, thanks for the reply. Not free after all  Cry