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Pro addon free?
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Pro addon free?
15-05-2011 11:20 AM
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Well I know its not, but just thought I'd mention the pro addon was activated on the 22nd April but the £5 doesn't appear on my account transactions. I'm not complaining but I'd hate to read in the papers next week that Plusnet had gone bust because of a £5/month shortfall
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Re: Pro addon free?
15-05-2011 1:20 PM
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Have you passed a billing date since activating the Pro add-on? If not does a pro-rata charge for the rest of the current month show? Don't know if that appears only when billed.
David
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Re: Pro addon free?
15-05-2011 3:02 PM
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I activated the pro on the billing date - same day as my new Plusnet xtra (60Gb) service started. Only the standard charge shows.
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Re: Pro addon free?
16-05-2011 4:46 PM
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You activated the add-on after the billing scripts ran. There are two line items that you'll be billed for later this month.
Pro Add On (Pro-Rata payment) charge for April/May £5
Pro Add On charge for May/June £5
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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Re: Pro addon free?
16-05-2011 4:54 PM
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Ok Bob, thanks for the reply. Not free after all
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