Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Pro addon cancellation charge?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Pro addon cancellation charge?
Pro addon cancellation charge?
06-06-2011 2:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My monthly bill has just come through and I'm shocked! Anyone else noticed it costs over £9 for the pro add-on to be cancelled?
Pro Add On (cancelled) £7.66 £1.53 £9.19
I actually cancelled this by mistake then added it back on straight away. I've been hit with a bill for this month that makes BTs original quote for their unlimited broadband suddenly seem more reasonable. Can someone please offer me a reasonable explanation for this charge?
Thanks,
Jack
Pro Add On (cancelled) £7.66 £1.53 £9.19
I actually cancelled this by mistake then added it back on straight away. I've been hit with a bill for this month that makes BTs original quote for their unlimited broadband suddenly seem more reasonable. Can someone please offer me a reasonable explanation for this charge?
Thanks,
Jack
Message 1 of 4
(1,048 Views)
3 REPLIES 3
Re: Pro addon cancellation charge?
06-06-2011 2:57 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Jack, sorry about this!
It's not something I've come across before so I've raised an internal problem to have one of our developers take a look (ref:67250). In the interim I've requested that £9.19 is refunded to your account against an old invoice. That should be credited to you within 7-10 working days at the absolute latest.
It's not something I've come across before so I've raised an internal problem to have one of our developers take a look (ref:67250). In the interim I've requested that £9.19 is refunded to your account against an old invoice. That should be credited to you within 7-10 working days at the absolute latest.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Message 2 of 4
(399 Views)
Re: Pro addon cancellation charge?
23-06-2011 7:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have had the same problem Jack.. maybe BT is a good option :S
Message 3 of 4
(399 Views)
Re: Pro addon cancellation charge?
24-06-2011 12:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@djpinky
Please see Jojo's reply here about your refund: http://community.plus.net/forum/index.php/topic,96781.msg816702.html#msg816702
Please see Jojo's reply here about your refund: http://community.plus.net/forum/index.php/topic,96781.msg816702.html#msg816702
Message 4 of 4
(399 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Pro addon cancellation charge?