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Pro addon cancellation charge?

jwestbrook
Newbie
Posts: 7
Registered: 16-01-2011

Pro addon cancellation charge?

My monthly bill has just come through and I'm shocked! Anyone else noticed it costs over £9 for the pro add-on to be cancelled?
Pro Add On (cancelled) £7.66 £1.53 £9.19
I actually cancelled this by mistake then added it back on straight away. I've been hit with a bill for this month that makes BTs original quote for their unlimited broadband suddenly seem more reasonable. Can someone please offer me a reasonable explanation for this charge?
Thanks,
Jack
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,425
Thanks: 1,186
Fixes: 92
Registered: 04-04-2007

Re: Pro addon cancellation charge?

Hi Jack, sorry about this!
It's not something I've come across before so I've raised an internal problem to have one of our developers take a look (ref:67250). In the interim I've requested that £9.19 is refunded to your account against an old invoice. That should be credited to you within 7-10 working days at the absolute latest.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

djpinky
Grafter
Posts: 48
Registered: 17-05-2011

Re: Pro addon cancellation charge?

I have had the same problem Jack.. maybe BT is a good option :S
Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Pro addon cancellation charge?

@djpinky
Please see Jojo's reply here about your refund: http://community.plus.net/forum/index.php/topic,96781.msg816702.html#msg816702
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team