Price wrong on my new account
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Price wrong on my new account
23-08-2021 9:12 AM
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However, I agreed a new 2 year contract with Plusnet on 27-07-2021 to start from the date of my move (06-08-2021) at a price of £22.50 per month. New account has been set up today and the monthly price is £38.20, £15.70 more than what was agreed - I hope this is an error your end and my previous agreed price will be honoured!
You should really consider an email or chat service as a way of getting in touch.
Re: Price wrong on my new account
23-08-2021 2:29 PM
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Welcome to the forum. 🙂
@Emily93 wrote:
You should really consider an email or chat service as a way of getting in touch.
There are many of us on the forum who would agree with you. Unfortunately Plusnet have never used email as a contact method for customers, and Chat was withdrawn over 18 months ago, despite many pleas for its retention.
Meanwhile, hope you get the problem sorted when a PN staffer sees this thread. 🤞🏻
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Price wrong on my new account
23-08-2021 2:41 PM
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Re: Price wrong on my new account
23-08-2021 2:50 PM
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Hi @Emily93, thanks for getting in touch and I'm sorry to hear a new account was needed after your recent house move.
I can confirm looking over the account that the necessary steps look to be in place to adjust your contract details and discount amount after the services are moved over to the new account. This can be monitored via a ticket on your account here.
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