Price rise

[#1]

I am looking to renew my contract, on the 2nd of July It was £23.99 a month today it has gone up to £26.99. Is plusnet now like an auction site where you stop when you see a price that you like?.

For a new customer the price is £23.99 a month plus £10 activation fee and they get a discount of £70 which is a saving of £114 on what I will have to pay. So much for customer loyalty.

[#2]

Moderators Note

This topic has been moved from Chat to My Account / Billing

[#3]

@bl12ust308 

Customer loyalty? What's that these days? ISPs, Insurance companies etc. don't understand the concept.

Rather than wait for an offer you like why not be pro-active, ring customer services, threaten to leave and haggle until you get to a price that you are happy with or move on? Forget the £70 joining sweetener included in new customer deals, the key is to do a comparison with competitors offerings and use that in negotiating a new contract.

[#4]

Thank you

[bl12ust308]

Hi  bl12ust308

Where do you get a saving of £114 I make it £96

You will pay £26.99 x 12 = £323 .88 a new customer will pay £23.99 x 12 = £287.88 plus £10 = £297.88 minus the £70 = £227.88  I make that £96 where am I going wrong

I would ring the I'm thinking of leaving team and ask what they can offer

HD

[#6 · Accepted solution]

Hi HelloDuck

It was Priced over 18 month contract not 12,

Anyway I was contacted by customer service and got a new contract at £23.99. which I am quite happy with 

[#7]

Well I got a new contract starting on 09/07/2020 at £23.99 for 18 months. I did have a prepaid  line rental until September. This morning I got a bill for £33.62 which has me puzzled.it has various charges and discounts including two seperate line rental charges one for £14.83 and one for £19.99.

I was half expecting a small rebate on the line rental.

Bill reads 

 Monthly charges

£33.62

Voicemail £0.00

Line only £0.00

Line rental£0.00

Line rental £14.83

Line rental 19.99

unlimited fibre - £11.86

unlimited fibre £11.86 

unlimited fibre 15.99

discount £3.70 

It has me baffled

[#8]

Can I just thank Plusnet for increasing the price of my broadband in these Covid lockdown times?

I'm out of contract, so I don't expect to see the price going up, for supplying the same product.

Has the price of bits gone up?

The same old bits of wire & fibre are still being used.