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Price rise

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Hooked
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Registered: ‎17-01-2020

Price rise

I am looking to renew my contract, on the 2nd of July It was £23.99 a month today it has gone up to £26.99. Is plusnet now like an auction site where you stop when you see a price that you like?.

For a new customer the price is £23.99 a month plus £10 activation fee and they get a discount of £70 which is a saving of £114 on what I will have to pay. So much for customer loyalty.

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Re: Price rise


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This topic has been moved from Chat to My Account / Billing

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Hero
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Re: Price rise

@bl12ust308 

Customer loyalty? What's that these days? ISPs, Insurance companies etc. don't understand the concept.

Rather than wait for an offer you like why not be pro-active, ring customer services, threaten to leave and haggle until you get to a price that you are happy with or move on? Forget the £70 joining sweetener included in new customer deals, the key is to do a comparison with competitors offerings and use that in negotiating a new contract.

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Re: Price rise

Thank you

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Re: Price rise

Hi  bl12ust308

Where do you get a saving of £114 I make it £96

You will pay £26.99 x 12 = £323 .88 a new customer will pay £23.99 x 12 = £287.88 plus £10 = £297.88 minus the £70 = £227.88  I make that £96 where am I going wrong

I would ring the I'm thinking of leaving team and ask what they can offer

 

HD

 

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Re: Price rise

Fix

Hi HelloDuck

 

It was Priced over 18 month contract not 12,

Anyway I was contacted by customer service and got a new contract at £23.99. which I am quite happy with 

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Re: Price rise

Well I got a new contract starting on 09/07/2020 at £23.99 for 18 months. I did have a prepaid  line rental until September. This morning I got a bill for £33.62 which has me puzzled.it has various charges and discounts including two seperate line rental charges one for £14.83 and one for £19.99.

I was half expecting a small rebate on the line rental.

Bill reads 

 Monthly charges

£33.62

Voicemail £0.00

Line only £0.00

Line rental£0.00

Line rental £14.83

Line rental 19.99

unlimited fibre - £11.86

unlimited fibre £11.86 

unlimited fibre 15.99

discount £3.70 

It has me baffled