cancel
Showing results for 
Search instead for 
Did you mean: 

Price increasing means can end contract mid term

canonburyexchng
Dabbler
Posts: 21
Thanks: 1
Registered: 12-11-2017

Price increasing means can end contract mid term

All over my plus.net account, I see a message

"prices will be increasing by £1 from 5th June"

 

Having searched here for an answer I found a thread in which says that in case of price change you can break a fixed term contract without penalty. Which is what I would expect [legal requirement?]

 

Does anyone know if that's true for this 2018 price rise?

 

In thread:

https://community.plus.net/t5/My-Account-Billing/Overcharged-on-my-last-2-monthly-bills/m-p/1464614

User Gandalf/plusnet says:

"We may make changes to prices, content and terms at any time during your contract. We'll tell you about important changes before they happen and if a change is detrimental you'll be able to end your contract without any fees.

We sent you an e-mail as per this service notice allowing you to leave your contract penalty free if you contacted us within 30 days upon receipt."

 

 

5 REPLIES
Moderator
Moderator
Posts: 18,526
Thanks: 1,820
Fixes: 224
Registered: 11-01-2008

Re: Price increasing means can end contract mid term

Yes, it is still valid to say that.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 7,745
Thanks: 2,269
Fixes: 385
Registered: 21-04-2017

Re: Price increasing means can end contract mid term

Does anyone know if that's true for this 2018 price rise?

As @dvorak has said, that's correct.

If you're wanting to look at a new deal we'll be happy to arrange a call back?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
canonburyexchng
Dabbler
Posts: 21
Thanks: 1
Registered: 12-11-2017

Re: Price increasing means can end contract mid term

Thanks for the answers. What is the time limit for ending or changing the contract based on this price rise? Our internet connection is back but we will wait and see if it stays back until we decide what to do. Trust is lost quickly. Also TO SEE IF THERE'S anY more info on what happened.
Plusnet Help Team
Plusnet Help Team
Posts: 7,745
Thanks: 2,269
Fixes: 385
Registered: 21-04-2017

Re: Price increasing means can end contract mid term

You'll need to contact us within 30 days of receiving the e-mail about the price refresh.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Browni
Aspiring Hero
Posts: 2,257
Thanks: 768
Fixes: 45
Registered: 02-03-2016

Re: Price increasing means can end contract mid term

RefreshHuh?Huh
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy