Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Price increases and line rental saver
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Price increases and line rental saver
Price increases and line rental saver
14-07-2015 8:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi All,
Like many people I am looking at the options to leave to my contract following the substantial price increases.
I have a question regarding the LRS how ever. I am about 3 months into a 2 year contract and paid my line rental up front for 12 months.This is quite a big commitment to make for 12 months and as done in good faith, assuming that the prices will not increase significantly.
So if I leave my contract now my understanding is I lose all the money I had pumped into LRS - which hardly seems fair.
So I currently have two options: I can either leave and lose the money I pumped into LRS, or stay and have my bills go up above what has been (tightly) budgeted for. Are there any other options I'm missing?
To me this seems like the equivalent of increasing the prices without offering the user a chance to leave the contract - in this instance I think a pro-rata refund would be justified as otherwise it is simply not fair.
Please let me know your thoughts
Thanks
Steve
Like many people I am looking at the options to leave to my contract following the substantial price increases.
I have a question regarding the LRS how ever. I am about 3 months into a 2 year contract and paid my line rental up front for 12 months.This is quite a big commitment to make for 12 months and as done in good faith, assuming that the prices will not increase significantly.
So if I leave my contract now my understanding is I lose all the money I had pumped into LRS - which hardly seems fair.
So I currently have two options: I can either leave and lose the money I pumped into LRS, or stay and have my bills go up above what has been (tightly) budgeted for. Are there any other options I'm missing?
To me this seems like the equivalent of increasing the prices without offering the user a chance to leave the contract - in this instance I think a pro-rata refund would be justified as otherwise it is simply not fair.
Please let me know your thoughts
Thanks
Steve
Message 1 of 2
(765 Views)
1 REPLY 1
Re: Price increases and line rental saver
15-07-2015 10:22 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Steve,
You have been unfortunate in that the prices have gone up shortly after signing into a new contract, meaning that the phone might be more expensive down the line.
My best suggestion would be to contact our Customer Options team 12 months in, and see if the current contract is still the best they can offer you.
Sorry for the inconvenience it's caused to you.
Matty
You have been unfortunate in that the prices have gone up shortly after signing into a new contract, meaning that the phone might be more expensive down the line.
My best suggestion would be to contact our Customer Options team 12 months in, and see if the current contract is still the best they can offer you.
Sorry for the inconvenience it's caused to you.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 2 of 2
(272 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Price increases and line rental saver