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Price increase on first day of contract

RobMorgan
Newbie
Posts: 4
Registered: ‎02-04-2022

Price increase on first day of contract

So, I've moved over to plusnet broadband and my contract started yesterday 1st April 2022.
I took out an 18 month fixed contract at £24.99 per month first month paid upfront).
Before I even had the chance to plug my router in, I received an email saying that my monthly payments will be £29.03 and that they are billing me for the £4.04 that I now owe.
Really...?


6 REPLIES 6
dvorak
Moderator
Moderator
Posts: 29,653
Thanks: 6,668
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Registered: ‎11-01-2008

Re: Price increase on first day of contract


Moderators Note


This topic has been moved from ADSL Broadband to My Account/ Billing 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
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Posts: 26,598
Thanks: 10,341
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Registered: ‎21-04-2017

Re: Price increase on first day of contract

Hi there,

It is unfortunate timing that your service has gone live just after our price increase, but we do make you aware of this when you sign up and we go into more detail here > https://www.plus.net/help/legal/cpi-plus-guide/

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jwsg
Rising Star
Posts: 182
Thanks: 38
Fixes: 1
Registered: ‎16-08-2013

Re: Price increase on first day of contract

I wonder if that £4.04 figure - which I had - is a sign of the discount not being multiplied by the CPI increase ? If it had it would have gone up to £27.31 and not by 16%

But if the o/p contract started at 1 April then surely no CPI increase applies - so the issue could be that the contract  was set up with pre CPI discount figures that worked if the full price was £43.50 but not now its £47.54

RobMorgan
Newbie
Posts: 4
Registered: ‎02-04-2022

Re: Price increase on first day of contract

Finally got it all sorted.
It shouldn't have been increased and has been reset to the correct amount. It will remain the same until next March.
RobMorgan
Newbie
Posts: 4
Registered: ‎02-04-2022

Re: Price increase on first day of contract

It was an error made on the account and shouldn't have been applied. The contract amount already included the cpi increase.
siri1515
Hooked
Posts: 6
Registered: ‎28-04-2022

Re: Price increase on first day of contract

editing the original msg as i have posted on wrong thread