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Price increase and cancellation of contract

burnoutsam
Newbie
Posts: 1
Registered: ‎19-04-2020

Price increase and cancellation of contract

Hi,

 

I have a contract with PlusNet til June 2020, but received an email back in Feb 2020 that my bill woul;d go up by £1.

 

Am i right un thinking that I can leave at anytime from this email to to before contract end without being penalised???

 

A competitor has a deal that is currently £17 a month less than what I am paying at the moment, and also £7 cheaper than renewing with Plusnet...so I am iching to get off...!!!

2 REPLIES 2
Baldrick1
Seasoned Hero
Posts: 6,521
Thanks: 2,940
Fixes: 191
Registered: ‎30-06-2016

Re: Price increase and cancellation of contract

@burnoutsam 

I’ve a feeling that you had 30 days from the date of the email to contact Plusnet to advise them that you were leaving because of the price rise.

Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: Price increase and cancellation of contract

Hi @burnoutsam

 

As stated by @Baldrick1, there is one month period after receiving this email to make this kind of decision.

I can suggest to contact our Customer Options Team on 0800 013 2632 to discuss best deal they can give you.

 

Hope that helps.