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Price Rise?

christmas
Rising Star
Posts: 383
Thanks: 19
Registered: 16-01-2011

Price Rise?

I've been paying £7.99 a month for some time on 4 Oct the payment taken was £9.49. Has there been a price rise ?
I've gone back through emails from PlusNet but can't seem to find one about a price increase, would if and when an email notifying customers of a price rise was sent out?
8 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Price Rice?

Hi,
There has yes, we sent you notification of this on the 20th August on service notice #169608475 which you can view here. We also sent this to your email address linked to your Plusnet account.


 
christmas
Rising Star
Posts: 383
Thanks: 19
Registered: 16-01-2011

Re: Price Rice?

Searched emails from PlusNet going back to 2003 don't seem to have that one...ho hum.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Price Rise?

Hi, it'd have gone to your tesco email address if that helps?
christmas
Rising Star
Posts: 383
Thanks: 19
Registered: 16-01-2011

Re: Price Rise?

The intray is empty...so no email from PlusNet.
I also checked my PlusNet webmail account for any emails addressed to "Postmaster" nothing apart from monthly bill notifications.
christmas
Rising Star
Posts: 383
Thanks: 19
Registered: 16-01-2011

Re: Price Rise?

If as claimed there's been a price how come My Products show a price of £7.99 not £9.49?
I've just been checking PlusNet 'upgrades' to PlusNet Essentials (no contract or phone) compared to my current product it appears exactly the same but costs £1 a month more. Why does PlusNet keep inventing 'products' rather than just good old fashioned honest price changes?
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Price Rise?

Sorry for any confusion. Your broadband service is billed at £7.99 per month, the additional £1.50 is a fee for not using Direct Debit.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
christmas
Rising Star
Posts: 383
Thanks: 19
Registered: 16-01-2011

Re: Price Rise?

So you are saying before Oct I being charged £6.49 for broadband and that's the figure I would have seen on the My Product page?
Highlighted
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Price Rise?

That's right, however, as per Service Notice: SN169608475 that's on your account, there was a £1.50 increase in your broadband cost from 01/10/2013 if you went over to one of our newer products or took Home Phone with us, the prices are charged differently.
Chris Pettitt
Cloud Environments Engineer