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Pressed something when I shouldn't have.

FIXED
Bluesplayer
Grafter
Posts: 136
Thanks: 4
Registered: ‎01-10-2009

Pressed something when I shouldn't have.

Oops!

I was looking at a way to stop SMS messages and clicked on the link to do with my phone call features which seems to have triggered an order process.  I have since received an email stating Plusnet Call Protect has been removed.  Can someone reverse this order as I need the service back on.

Do you need further info about my account to carry out the above?

I can't seem to do anything inside my account myself as the order has stopped me from doing so.

Thanks

3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 29,555
Thanks: 6,644
Fixes: 1,485
Registered: ‎11-01-2008

Re: Pressed something when I shouldn't have.


Moderators Note


This topic has been moved from Home Phone to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,927
Thanks: 1,536
Fixes: 480
Registered: ‎01-01-2012

Re: Pressed something when I shouldn't have.

Fix

Hi @Bluesplayer 

I'm sorry to hear this happened.

The call protect is still showing as active on our end but I can see it's been removed on our supplier's end.

I've readded it on for you now and it should be up and running within the hour.

If it's still not working let me know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Bluesplayer
Grafter
Posts: 136
Thanks: 4
Registered: ‎01-10-2009

Re: Pressed something when I shouldn't have.

It appears everything is in place, but there is a fault.  When attempting to block a repeat offender, it fails as the number is already in my diverted caller list.  The number, though, isn't being diverted.  The last number was an 0800 number if that is anything to do with it, but it looks like something isn't active somewhere along the way.