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Pre-paid line rental

buttimer
Dabbler
Posts: 15
Registered: 11-07-2013

Pre-paid line rental

I have recently signed up for unlimited  broadband  and phone.  I also pre- paid 12 months line rental.  My broadband is due to go live on 31st July, but the phone will not be transferred for a few weeks.  My old telco is charging me for line rental until the line is transferred.  Am I correct in assuming that my 12 month line rental will only start when the phone gets transferred  ? ( - otherwise I pay line rental  twice for the first month !)
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,475
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Pre-paid line rental

Quote
Am I correct in assuming that my 12 month line rental will only start when the phone gets transferred

Hi there,
Yes the line rental saver contract will be dated from when the phone service is with us.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
buttimer
Dabbler
Posts: 15
Registered: 11-07-2013

Re: Pre-paid line rental

Hi Adam,
    That's great !  Thanks for the reply !
    Doug