Pre-paid MasterCard
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Pre-paid MasterCard
Pre-paid MasterCard
01-04-2019 7:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My live date was pushed back (another separate issue) so I am assuming it may have something to do with that?
Could someone please assist?
Re: Pre-paid MasterCard
01-04-2019 8:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there.
I'm sorry that you've not had an e-mail yet to redeem your cashback.
Could you advise how you've signed up, was it directly through our site?
One of our systems shows you've gone through an affiliate and another system shows you haven't.
Re: Pre-paid MasterCard
01-04-2019 8:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your support.
Re: Pre-paid MasterCard
01-04-2019 8:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Pre-paid MasterCard
02-04-2019 8:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I also joined plusnet broadband/phone via moneysavingexpert on 5.3.19 and went live 19.3.19 and have not received email
with instructions how to claim £75 cashback offer. Broadband and phone have been ok, can you help?
Re: Pre-paid MasterCard
02-04-2019 9:24 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I too signed up thru MSE website and have yet to receive any indication of reward card ... sounds like they are a bit overwhelmed ...been live about 7 days nows ?? please assist ...
Re: Pre-paid MasterCard
02-04-2019 10:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting in touch @broom. I'm sorry you haven't received any communication surrounding your cashback. I've checked the promotion code on your account and can advise your reward card will be sent automatically within 60 days of your account services going live.
Hi @dromoxen, I can see your services activated on 26/03/2019, within 10 working days of that activation an email will be sent to you to redeem your cashback. If you haven't received the email by 10/04/2019 let us know and we can chase this for you.
Regards
Re: Pre-paid MasterCard
02-04-2019 4:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @mo1,
I've had a discussion with colleagues from our marketing and also our billing team regarding this.
The cashback code your account was signed up on refers to either Quidco or TopCashBack. These types of affiliate cashback which is dealt through them and not through us.
I understand you've said you've gone through MoneySavingExpert though and at this point I can only assume that there appears to have been what's known as a "cookie attribution" issue. Basically it sounds like there was a cookie from either Quidco or TopCashBack on the device/browser you were using at the time you signed up and as such the sale tracked through them instead.
Cashback transactions rely on the right cookie being the last one when the order is processed so I'd always recommend clearing cookies and cache from the device/browser and making sure there are no open tabs or windows on the browser you're using.
Do you have an account with either of them? If you do, are you able to check it or query this with them further?
Re: Pre-paid MasterCard
04-04-2019 7:36 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for your reply ..I will await the email and call back if there is none forthcoming.
Re: Pre-paid MasterCard
05-04-2019 1:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
to : abails0105
Cashback received today, Friday 05/04/2019.
thanks,
broom
Re: Pre-paid MasterCard
05-04-2019 1:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @broom I'm glad to hear that you have received your cashback. If there is anything else we can assist you with please feel free to let us know.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Pre-paid MasterCard