Possible incorrect bill

[#1]

Hello,

I have just got my latest bill and it seems higher than what I expected. I think there might be something wrong with the bill. I am supposed to pay £23/month (new contract for 12-months and this is my second bill). I know I have to pay £6.99 for the router, which was previously agreed when I signed up for this new contract. So I am expecting to be billed around £30, but have received a bill of £46.31!  Can someone look into this for me? I tried chat, but it was never available for me. Thanks

[#2]

Hi @DaniW

Thank you for getting in touch. I have checked your most recent bill and addressed your query further here

If you have any questions please do not hesitate to get back to me.

[#3]

Hi @Satss,

Thank you for replying. I have added a comment to the open question. Thanks

[#4 · Accepted solution]

Hi @DaniW, thanks for getting back to me on this.

I have responded to the ticket here

Kind regards,