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Possible Problem Updating Address Details

koan1011
Dabbler
Posts: 12
Registered: ‎01-02-2013

Possible Problem Updating Address Details

Hi I'm just reporting what could be a problem when updating your Address details.
I tried to update a new telephone number but when I pressed 'Update Details' it asked me to enter a County Name.
But it wouldn't let me enter a County Name as the field wasn't open for data entry, and so it wouldn't update the telephone number either.
I have now updated this via CS on the phone, but I thought I would let you know just incase this is a bug that needs to be sorted out.
4 REPLIES
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: ‎21-07-2010

Re: Possible Problem Updating Address Details

Hello,
This has been blocked out as editing the address is no longer possible via the Member Centre from an OfCom perspective.
Hope this helps
Regards,
Matt
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Possible Problem Updating Address Details

Why for goodness sake
koan1011
Dabbler
Posts: 12
Registered: ‎01-02-2013

Re: Possible Problem Updating Address Details

That explains why it has been blocked out, but it doesn't explain why I am being asked to enter the data, nor why it stops me from updating my phone number because it is asking me to enter my County.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Possible Problem Updating Address Details

Thanks for that koan1011,
I'll get a problem raised for this, updating your contact details shouldn't be an issue.