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Possible Problem Updating Address Details
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- Re: Possible Problem Updating Address Details
Possible Problem Updating Address Details
09-03-2013 4:41 PM
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Hi I'm just reporting what could be a problem when updating your Address details.
I tried to update a new telephone number but when I pressed 'Update Details' it asked me to enter a County Name.
But it wouldn't let me enter a County Name as the field wasn't open for data entry, and so it wouldn't update the telephone number either.
I have now updated this via CS on the phone, but I thought I would let you know just incase this is a bug that needs to be sorted out.
I tried to update a new telephone number but when I pressed 'Update Details' it asked me to enter a County Name.
But it wouldn't let me enter a County Name as the field wasn't open for data entry, and so it wouldn't update the telephone number either.
I have now updated this via CS on the phone, but I thought I would let you know just incase this is a bug that needs to be sorted out.
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Re: Possible Problem Updating Address Details
09-03-2013 6:43 PM
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Hello,
This has been blocked out as editing the address is no longer possible via the Member Centre from an OfCom perspective.
Hope this helps
Regards,
Matt
This has been blocked out as editing the address is no longer possible via the Member Centre from an OfCom perspective.
Hope this helps
Regards,
Matt
Message 2 of 5
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Re: Possible Problem Updating Address Details
09-03-2013 6:48 PM
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Why for goodness sake
Message 3 of 5
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Re: Possible Problem Updating Address Details
09-03-2013 7:22 PM
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That explains why it has been blocked out, but it doesn't explain why I am being asked to enter the data, nor why it stops me from updating my phone number because it is asking me to enter my County.
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Re: Possible Problem Updating Address Details
11-03-2013 5:10 PM
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Thanks for that koan1011,
I'll get a problem raised for this, updating your contact details shouldn't be an issue.
I'll get a problem raised for this, updating your contact details shouldn't be an issue.
Message 5 of 5
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