Porting over to BT Full fibre with Voip

[#1]

I read somewhere that existing customers can go over to BT FTTP and Digital Voice without cancellation charges.

But during a recent on line chat with Plusnet it seemed to be that is not the case and I would have to pay cancellation Charge.

I want FTTP and digital voice and keep my current land line number is this possible

[#2]

Moderators Note

This topic has been moved from Full Fibre to My Account / Billing

[#3]

@Microvent  Try calling customer options on 0800 013 2632 they should know about moving to BT and sort it for you. There should not be any early cancellation charge.

[#4]

Hi there,

If you can private message me your phone number and a rough time frame when you'd be available for a call, I'll be happy to arrange for someone to call you back to arrange the transfer to BT without cancellation charges.