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Porting over to BT Full fibre with Voip

Microvent
Newbie
Posts: 4
Registered: ‎14-09-2018

Porting over to BT Full fibre with Voip

I read somewhere that existing customers can go over to BT FTTP and Digital Voice without cancellation charges.

But during a recent on line chat with Plusnet it seemed to be that is not the case and I would have to pay cancellation Charge.

I want FTTP and digital voice and keep my current land line number is this possible

3 REPLIES 3
dvorak
Moderator
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Registered: ‎11-01-2008

Re: Porting over to BT Full fibre with Voip


Moderators Note


This topic has been moved from Full Fibre to My Account / Billing

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If it fixed it click 'This fixed my problem'
RealAleMadrid
Aspiring Hero
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Registered: ‎07-07-2009

Re: Porting over to BT Full fibre with Voip

@Microvent  Try calling customer options on 0800 013 2632 they should know about moving to BT and sort it for you. There should not be any early cancellation charge.

Gandalf
Community Gaffer
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Registered: ‎21-04-2017

Re: Porting over to BT Full fibre with Voip

Hi there,

If you can private message me your phone number and a rough time frame when you'd be available for a call, I'll be happy to arrange for someone to call you back to arrange the transfer to BT without cancellation charges. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet