cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Plusnet took out payment but is saying my account doesn't exist

co1993
Newbie
Posts: 1
Registered: ‎06-04-2020

Plusnet took out payment but is saying my account doesn't exist

‎06-04-2020 12:06 PM - edited ‎06-04-2020 12:07 PM

Hello,

I was setting up my account yesterday and The first payment was taken from my account but I got disconnected when trying to enter my account number and now I am being told that the account co1993 doesn't exist. But like I mentioned the payment for the first month definitely was charged to my bank account but I don't have a plusnet account?

Message 1 of 2
(273 Views)
0 Thanks
1 REPLY 1
dvorak
Moderator
Moderator
Posts: 29,185
Thanks: 6,524
Fixes: 1,473
Registered: ‎11-01-2008

Re: Plusnet took out payment but is saying my account doesn't exist

‎06-04-2020 12:18 PM


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Message 2 of 2
(259 Views)
0 Thanks