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Plusnet took out payment but is saying my account doesn't exist

co1993
Newbie
Posts: 1
Registered: ‎06-04-2020

Plusnet took out payment but is saying my account doesn't exist

‎06-04-2020 12:06 PM - edited ‎06-04-2020 12:07 PM

Hello,

I was setting up my account yesterday and The first payment was taken from my account but I got disconnected when trying to enter my account number and now I am being told that the account co1993 doesn't exist. But like I mentioned the payment for the first month definitely was charged to my bank account but I don't have a plusnet account?

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dvorak
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Re: Plusnet took out payment but is saying my account doesn't exist

‎06-04-2020 12:18 PM


Moderators Note


This topic has been moved from ADSL Broadband to My Account / Billing

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If it fixed it click 'This fixed my problem'
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