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Plusnet took almost double the contract amount from my bank account

FIXED
irritablegit
Rising Star
Posts: 117
Thanks: 10
Fixes: 1
Registered: ‎28-03-2009

Plusnet took almost double the contract amount from my bank account

My contract with Plusnet expires 2023 04 27.

I have renewed my contract for another 2 years

Suddenly, my account tells me ... "Your last bill on 26th March 2023 for £43.96"

Why ?  Where does this amount come from ????  That's almost double the contracted amount ...

That looks about £20 too much ...

Please explain

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5 REPLIES 5
Mustrum
Community Veteran
Posts: 3,572
Thanks: 1,063
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Registered: ‎13-08-2015

Re: Plusnet took almost double the contract amount from my bank account

What does it say on the detailed section on the bill?

irritablegit
Rising Star
Posts: 117
Thanks: 10
Fixes: 1
Registered: ‎28-03-2009

Re: Plusnet took almost double the contract amount from my bank account

Nothing that makes any sense in relation to the contract amount

RealAleMadrid
Aspiring Hero
Posts: 2,738
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Registered: ‎07-07-2009

Re: Plusnet took almost double the contract amount from my bank account

@irritablegit  You have to have Einstein's brain to unravel the complexities of a Plusnet bill, it would you seem you do not possess this requirement.😀

molerat
Rising Star
Posts: 62
Thanks: 9
Fixes: 2
Registered: ‎11-11-2018

Re: Plusnet took almost double the contract amount from my bank account

That looks like the out of contract amount so the system has not updated your new contract - what does your dashboard show for your contracted price ?  The system has not coped well with these increases and change of contracts.

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,522
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Registered: ‎27-11-2020

Re: Plusnet took almost double the contract amount from my bank account

Fix

Hi there @irritablegit it seems like the discounts haven't been actioned and I am sorry about that! The team were supposed to have cleared all of these up last week but it doesn't seem to have happened. I will add the discounts correctly for you now and refund this last bill!

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team