Plusnet threatening Debt Collection
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Plusnet threatening Debt Collection
16-02-2019 2:07 PM
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What on earth is going on with plusnet my bill was raised on the 5th feb and direct debit failed on the 11th so had an email on the 13th feb giving me 14 days to pay and now you threaten to cancel my service and threaten with debt collection you are now starting to become a joke unless this is sorted will be contacting mrs dale from the ceo office
Re: Plusnet threatening Debt Collection
16-02-2019 2:36 PM
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Hi James, apologies if the payment reminder email has come across in the wrong way.
If a payment fails on an account and then is not made at some point after the initial 14 day grace period we allow, this can ultimately result in the services being ceased and the reminder email is simply making you aware of this.
I'm sorry to hear you would like to raise a complaint regarding this, please could you elaborate on your complaint as we'd be more than happy to try and help resolve this for you.
Thanks.
Re: Plusnet threatening Debt Collection
16-02-2019 2:50 PM
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Usually when a direct debit fails the first time i get an email saying i have 14 days to pay no mention of terminating services or refering to debt collection ageny i am still within my 14days then this afternoon i get the notice of pending account closure either this was the wrong email sent out or something is seriously wrong with you're billing system. Im under enough stress as it is with having to deal with my father going through a cancer diagnosis this just puts the icing on the top.
Re: Plusnet threatening Debt Collection
16-02-2019 3:13 PM
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