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Plusnet still charging me - I left in June!

Dannybohy
Newbie
Posts: 4
Registered: 19-09-2016

Plusnet still charging me - I left in June!

I left Plusnet in June when I got the email about price increase. I was told that once i let them know, as soon as new ISP takes over my migration is complete and I will have left Plusnet. Im still getting billing emails! 

Any idea why this would be? 

6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Plusnet still charging me - I left in June!

I'm sorry this has happened, I've ensured the account has been passed to our billing team to arrange refunds of the overpayment and fully close the account down asap.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Dannybohy
Newbie
Posts: 4
Registered: 19-09-2016

Re: Plusnet still charging me - I left in June!

 Hi Thanks for the reply, I am still being sent emails regarding payment!. Please can you assist and ensure this is resolved and I am refunded anything taken after my leaving date. 

Many thanks

rongtw
Seasoned Hero
Posts: 6,768
Thanks: 1,396
Fixes: 12
Registered: 01-12-2010

Re: Plusnet still charging me - I left in June!

Unfortunately its not the first time Sad https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/plusnet-fined-880,000

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Dannybohy
Newbie
Posts: 4
Registered: 19-09-2016

Re: Plusnet still charging me - I left in June!

wow! Guess ill file report with Ofcom then! 

Moderator
Moderator
Posts: 17,649
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Registered: 06-04-2007

Re: Plusnet still charging me - I left in June!

Moderator's note:

Unhelpful post removed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 6,255
Thanks: 1,689
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Registered: 21-04-2017

Re: Plusnet still charging me - I left in June!

@Dannybohy

I've sorted this out for you now and arranged for a refund to be sent via cheque. I've provided more info over here

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team