Plusnet still charging me - I left in June!
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Plusnet still charging me - I left in June!
17-08-2017 8:46 AM
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I left Plusnet in June when I got the email about price increase. I was told that once i let them know, as soon as new ISP takes over my migration is complete and I will have left Plusnet. Im still getting billing emails!
Any idea why this would be?
Re: Plusnet still charging me - I left in June!
17-08-2017 11:26 AM
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I'm sorry this has happened, I've ensured the account has been passed to our billing team to arrange refunds of the overpayment and fully close the account down asap.
Re: Plusnet still charging me - I left in June!
23-08-2017 9:22 AM
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Hi Thanks for the reply, I am still being sent emails regarding payment!. Please can you assist and ensure this is resolved and I am refunded anything taken after my leaving date.
Many thanks
Re: Plusnet still charging me - I left in June!
23-08-2017 3:11 PM
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Unfortunately its not the first time https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/plusnet-fined-880,000
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Re: Plusnet still charging me - I left in June!
23-08-2017 3:28 PM
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wow! Guess ill file report with Ofcom then!
Re: Plusnet still charging me - I left in June!
28-08-2017 7:21 PM
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Moderator's note:
Unhelpful post removed.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Plusnet still charging me - I left in June!
29-08-2017 11:42 AM
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I've sorted this out for you now and arranged for a refund to be sent via cheque. I've provided more info over here
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