Plusnet still billing me for an account that is no longer active
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Plusnet still billing me for an account that is no longer active
13-10-2018 10:35 AM
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I am in a situation where I am still being billed by Plusnet for my BB despite leaving in August and despite paying the final bill. I contacted Plusnet to ask what was the final a mount I owed, I settled this (it was low as I pay line rental saver upfront). Paid the amount I was asked then I get a text and email to say I have outstanding amounts to pay. I speak to customer service and they assure me it's just the new billing system and I don't owe anything. a few weeks later they take money from my bank account. I have just spent 20 mins on hold and managed to speak to someone and process a refund which will take 21 days via cheque.
I have had this on the mobile side of plusnet after leaving I was being billed for a mobile number that had been transferred over to vodafone for months.
Plusnet really need to get their billing sorted. To be fair, I never had any problems whilst with them but once you migrate out they just can't seem to get a grip on closing accounts.
It's a pity because I don't think I will go back to Plusnet because of this.
Re: Plusnet still billing me for an account that is no longer active
13-10-2018 9:25 PM
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Hi @Telephoneboy,
Please accept my sincerest apologies that you have continued to be billed after account closure.
I have looked into you account and can see that has been discussed with one of our adviser and a ticket raised here
Please feel free to get back in touch if you have further questions as we are more than happy to assist.
Thank you.
- Ollie
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