Plusnet service stopped in October and direct debits still going out!

raoulsilva · ‎04-02-2013

Good evening,

I swapped from Plusnet to BT in October 2017 and just noticed the direct debits are still being taken from my bank account!

Could a Plusnet member contact me to resolve this please.

Thanks

Simon

Mav · ‎06-04-2007

Moderator's note:

Moved to appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Gandalf · ‎21-04-2017

Hi Simon. I'm really sorry to hear we're continuing to bill you and take payments.

I've issued you with refunds now and we'll issue you with a further refund when your direct debit has cleared the latest invoice that had generated. We'll then close your account.

You should receive the refunds I've issued now back in your bank within 10 working days, and I'd expect your account to be closed within that timeframe too.

Apologies for the inconvenience caused.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.

Anoush Mortazavi
Plusnet

Plusnet service stopped in October and direct debits still going out!

Plusnet service stopped in October and direct debits still going out!

Re: Plusnet service stopped in October and direct debits still going out!

Re: Plusnet service stopped in October and direct debits still going out!