Plusnet service stopped in October and direct debits still going out!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Plusnet service stopped in October and direct debi...
Plusnet service stopped in October and direct debits still going out!
18-01-2018 10:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good evening,
I swapped from Plusnet to BT in October 2017 and just noticed the direct debits are still being taken from my bank account!
Could a Plusnet member contact me to resolve this please.
Thanks
Simon
Re: Plusnet service stopped in October and direct debits still going out!
19-01-2018 6:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderator's note:
Moved to appropriate board.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Plusnet service stopped in October and direct debits still going out!
19-01-2018 1:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Simon. I'm really sorry to hear we're continuing to bill you and take payments.
I've issued you with refunds now and we'll issue you with a further refund when your direct debit has cleared the latest invoice that had generated. We'll then close your account.
You should receive the refunds I've issued now back in your bank within 10 working days, and I'd expect your account to be closed within that timeframe too.
Apologies for the inconvenience caused.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Plusnet service stopped in October and direct debi...