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Plusnet reward not received

ricmc
Interested
Posts: 2
Registered: ‎28-09-2019

Plusnet reward not received

Hi

I signed up direct with Plusnet on 16th August.

Been live since 2nd September and have not seen no mention of the Mastercard reward offered.

I've also checked my spam folder but nothing there.

Thanks

2 REPLIES 2
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Plusnet reward not received

Thanks for getting in touch @ricmc

I'm sorry to hear that you haven't received your redemption e-mail.

From what we can see this was sent out on the 10th but to speed things up for you I've redeemed it on your behalf and you should receive it within 30 days.

Let us know if you haven't received it by then

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
ricmc
Interested
Posts: 2
Registered: ‎28-09-2019

Re: Plusnet reward not received

Okay Matthew thanks - I will keep you informed.