cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet reward card - no email received

FIXED
samandolly
Newbie
Posts: 2
Registered: ‎09-06-2020

Plusnet reward card - no email received

I have not received an email with the £75 reward card link despite being told by customer services that it would happen within 10 days of contract activation. Can someone look into this please?
Thanks
3 REPLIES 3
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Plusnet reward card - no email received

Hi there, our records show an email was sent out on 29/5/20 but what we can do instead is put the claim through on your behalf. I just need to ask you to reply back to the ticket here so we can authorise that first: https://www.plus.net/wizard/?p=view_question&id=202589058

 

Please let me know here when you've responded to that. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
samandolly
Newbie
Posts: 2
Registered: ‎09-06-2020

Re: Plusnet reward card - no email received

Thanks - I have responded to the ticket
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Plusnet reward card - no email received

Fix

Not a problem, cheers. I've just put the claim for you so the reward card should reach you within the next 30 days. - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team