Plusnet promise Refund of own money, but never pay them

[#1]

19/11/18 PlusNet wrote

Thank you for your continued patience. After consulting with our billing and operations team I can confirm a cheque has not been sent nor cashed. Hence, I have now made arrangements for one to be dispatched with urgency. Unfortunately, I cannot confirm when this will be dispatched but I will contact the team tomorrow to attain a further update.

[#2]

19/11/18 Day 75

[#3]

Will the cheque include interest and adequate compensation?

[#4]

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@NoreenRowe wrote:

Will the cheque include interest and adequate compensation?

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I'd guess not!  To include interest and recompense for the effort you've had to put in you will need to go down the Small Claims Court route I pointed at a few posts back.

[#5]

21/11/18 PlusNet wrote “Whilst I understand the point you have raised with the new billing system it is not feasible for a refund to be processed directly to your bank account. Ultimately, because your account is in a cancelled state. Since taking ownership of the issue I have taken the appropriate steps to keep you updated and will continue to do so. Therefore, I cannot place a monetary value on any inconvenience caused.

Please be assured a cheque has been arranged and will be with you soon. I appreciate your continued patience and would like to offer a sincere apology for any inconvenience caused.

This Question is now on hold"

[#6]

Hello @NoreenRowe

I can see you have a ticket active on your account and your allocated case handler will be responding at some point today.

Your case handler will be handling your complaint with you.

You can monitor the ticket by Clicking Here

Best wishes.

[#7]

23/11/18 Day 79 Awaiting refund