cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet owes me money

Newbie
Posts: 2
Registered: ‎15-10-2018

Plusnet owes me money

I have canceled my order for Plusnet and was assured I would receive the £206.88 I have pre paid for line rental I am still waiting for my refund I am a pensioner and need this refund but dont know how I can get my money refunded.

3 REPLIES 3
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Plusnet owes me money

Hi @Pillingpalace

 

Thank you for getting in touch and I am so very sorry that you have not received your refund yet.

 

I have looked through your account and as my response contains account specific details I have responded via a ticket on your account that you can view here

If you have any further questions feel free to get in touch.

Newbie
Posts: 2
Registered: ‎15-10-2018

Re: Plusnet owes me money

I have a message saying that my issue has been fully resolved and the £206.88 has been paid into my bank . The money has not arrived in my bank account what has happened to my money? what can i do to get this resolved ?

Plusnet Help Team
Plusnet Help Team
Posts: 763
Thanks: 83
Fixes: 30
Registered: ‎06-08-2018

Re: Plusnet owes me money

Hi @Pillingpalace,

 

I appreciate your query and apologise for any delays you have experienced.

 

This can take up to 5 working days to reach your bank account from the date we said we have sent it.

 

If this timescale has already elapsed, please come back to us here and we'll be happy to request more information for you.

 

Let us know if you need any further assistance.

 

Thanks

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team